Education
- A Matric Certificate or Equivalent NQF Level 4

Experience
-• A minimum of 2 years’ experience within a Sales Outbound Call Centre preferably in the Insurance Industry
-• A minimum of 1 year experience as a Contact Centre Agent

Position Description
-• Adhere to company policies and procedures
-• Ensure applications are correctly completed with the relevant information to enable accurate processing and fulfilment.
-• Ensure risk, compliance, regulatory, and legislation are followed out and adhered to
-• Adhere to quality and compliance processes to minimize business risk
-• Ensure sales targets are achieved in line with business objectives.
-• Convert leads to sales in accordance with campaign requirements
-• Ensure quality outputs in accordance with the customer needs and the organizations business plans.
-• Ensure customers are confident that they are dealing with a company where the fair treatment of customers is central to the organisational culture and values.
-• Always provide a professional and customer focused service
-• Create a culture of ownership and accountability throughout the organisation in support of our values.
-• Participate in surveys as requested.