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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Emergency Control Centre Agent (Call Taker) Internship - (12-month internship programme)
  Employment Type: Contract
  Reference No: ECSS13/2022
  Emergency Medical Services,
 
Requirements:
Minimum Requirements:
• Grade 12 / Senior certificate with Mathematics as a passed subject.

Inherent requirement of the job:
• Must be the ages between 18 – 35 years old.
• Must be able to work 12-hour shifts and overtime when needed.
• Valid First Aid certificate.
 
Competencies (knowledge/skills):
• Computer Literate in MS Office.
• The ability to communicate effectively in 2 of the 3 official languages of the Western Cape, of which English is compulsory.
 
Duties (key result areas/outputs):
• Adhere to repeat call escalation policy and support the emergency control centre dispatchers.
• Handle inbound communication- calls, faxes and e-mails.
• Interrogate call, assess the nature and priority of the incident, and provide feedback to the clients.
• Capture all critical information electronically.
• Monitor and control the process of all emergency patients.
• Completion of daily administration tasks and documentation.
• Attend compulsory training.
 
Note:

Shortlisted candidates will be expected to undergo the following assessments:
• Oral interview and/or practical assessment
• Completion of a DOTS360 form, to verify the documents that are submitted with the application.


• No payment of any kind is required when applying for this post.
 
Enquiries:

• Ms M Lambert, tel. no. (021) 944-9225/9228/9237
 
 
 
 
Remuneration:
Stipend: R 4237,25 per month
 
Starting Date:
3/25/2022 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 4/8/2022 12:00:00 AM
 
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