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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Emergency Call Centre Manager
  Employment Type: Permanent
  Reference No: ECSS21/2022
  Emergency Medical Services: Cape Town Communication Centre, Chief Directorate: Emergency and Clinical Services Support
 
Inherent requirement of the job:
Ability to be on standby and work overtime as needed. Valid Code 8 or 10 Driver’s License.
 
Competencies (knowledge/skills):
Advanced Competency in the CAD (CareMonx) Good leadership and supervisory, communication and interpersonal skill Good planning, leading, organizing and control abilities Computer Literacy with MS Word, Excel and Power point, Outlook and Internet Communication in at least 2 of the 3 official languages of the Western Cape
 
Minimum educational qualification:
Appropriate Certificate in Call Centre Management (NQF Level 5) with a study duration of one year.
 
Experience:
Appropriate experience in the Emergency Call Centre environment. Appropriate experience as a Communication Centre (EMS) Supervisor.
 
Duties (key result areas/outputs):
Efficient, effective and quality management of the Emergency Call Centre for the City Cost Effective management of the Facility and its Resources Effective Human Resource Management, Training and Development and managing Labour Relations issues Supervision and Management of all Administrative Requirements Effective Communication and Liaison with internal and external clients Support to colleagues and the Operational Manager
 
Enquiries:
Ms. S Modack-Robertson (021 932 1966)
 
Note:
Only applicants employed within the Provincial Government: Western Cape will be considered for this post.
 
 
 
 
Remuneration:
R 321 543-R 378 765 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
4/22/2022 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 5/13/2022 12:00:00 AM
 
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