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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Emergency Call Centre Agent (2 Posts)
  Employment Type: Permanent
  Reference No: ECSS79/2025
  Emergency Communication Centre, Metropole, Chief Directorate: Emergency and Clinical Support Services
 
Experience:
Appropriate Emergency/ Medical Call-Centre experience.
 
Inherent requirements of the job:
Computer literacy (MS office). Ability to work shifts as per roster. Willingness to work overtime when necessary.
 
Competencies (knowledge/skills):
Knowledge of the GEMC/CAD (computer aided dispatching system).
 
Enquiries:
Ms P Masitho (021) 932 1966
 
Duties (Key result areas/outputs):
Receiving and capture incoming emergency calls on GEMS data system. Manage caller anxiety and stress. Interrogate the call and assess the nature and priority of the case. Dispatch the relevant emergency resources via radio as required. Monitor and control the progress of all emergency incidents. Maintain order and hygiene in control room.
 
Minimum educational qualification:
Senior certificate (Grade 12 or equivalent).
 
Note:
Shortlisted candidates will be expected to undergo a practical assessment.
 
 
 
 
Remuneration:
R 228 321 - R 268 950 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
7/25/2025 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 8/8/2025 12:00:00 AM
 
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