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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Senior Telkom Operator (Switchboard)
  Employment Type: Permanent
  Reference No: RXH61/2025
  Red Cross War Memorial Children’s Hospital
 
Competencies (knowledge/skills):
Ability to operate an electronic switchboard. Excellent listening skills and telephone etiquette. Computer literacy in Microsoft Packages (Word, Excel and Outlook).
 
Experience:
Appropriate Technical Support experience within Telephone Exchange Department. Operating an electronic switchboard and messaging system. Appropriate supervisory experience in Telephone Exchange Department within hospital environment.
 
Minimum educational qualifications:
Grade 12/Senior Certificate.
 
Duties (key result areas/outputs):
Manage and support all aspects of a PABX and VOIP systems. Setting up and ensure operation of workstations and network servers. Co-ordinate system updates, configuration changes, installation of hardware, software and devices. Create and manage all speed dial and pin code requests, update both the hard and electronic hospital telephone directory, action and execute all telephone faults reported. Processing all new applications, transfers of telephone lines and equipment. Effectively monitor excess telephone calls, bill personal calls, installing and setting up of VOIP Telephone Systems. Assist on the electronic switchboard including handling of incoming and outgoing calls; receive and deliver messages; handle and resolve queries from the public. Timeous submission of stats and progress reports as well as provide assistance to the supervisor as well as other line managers. Effective management of resources including people management, finance and assets Responsible for supervision of staff including staff performance and disciplinary matters. Training and development of staff.
 
Enquiries:
Ms M Fredericks tel. no. (021) 658-5111
 
Inherent requirements of the job:
Willingness to work shifts, night shifts, weekends and public holidays. Work overtime when required by operational needs. Physically able to hear and speak clearly. Perform standby duties.
 
 
 
 
Remuneration:
R 228 321 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
8/22/2025 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 9/5/2025 12:00:00 AM
 
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