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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Emergency Call Centre Manager
  Employment Type: Permanent
  Reference No: ECSS36/2020
  Emergency Medical Services, Communication Centre, George
 
Inherent requirement of the job:
Ability to work shifts. Valid (Code B/EB) driver’s licence.
 
Competencies (knowledge/skills):
Advanced Competency in the CAD (CareMonx). Good leadership and supervisory, communication and interpersonal skills. Good planning, leading, organizing and control abilities. Computer Literacy (MS Word, Excel, Access and Powerpoint).
 
Minimum educational qualifications:
Appropriate Certificate in Call Centre Management (NQF Level 5).
 
Experience:
Appropriate experience in Call Centre environment.
 
Duties (key result areas/outputs):
Efficient and Effective Operational Management of Emergency Call Centre for the Rural District. Cost Effective management of the Facility and Resources. Effective Human Resource Management including Labour Relations issues. Supervision and Management of all Administrative Requirements. Effective Communication and Liaison with internal and external clients. Support to colleagues and the Provincial Communications Manager.
 
Enquiries:
Mr L Nankoo, tel.no. (044) 802-2515
 
Note:
Only applicants within the Provincial Government: Western Cape will be considered for this post.
 
 
 
 
Remuneration:
R 316 791 - R 373 167 Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
10/23/2020 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 11/13/2020 12:00:00 AM
 
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