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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Emergency Call Centre Supervisor
  Employment Type: Permanent
  Reference No: ECSS14/2021
  Emergency Medical Services, Communication Centre, Garden Route
 
Inherent requirement of the job:
Ability to work shifts.
 
Minimum educational qualification:
Appropriate Certificate Call Centre Management (NQF Level 4).
 
Experience:
Appropriate experience in an Emergency Call Centre environment.
 
Competencies (knowledge/skills):
Excellent knowledge of CAD. Good leadership and supervisory skills. Computer literacy.
 
Enquiries:
Ms M Arries, tel. no (044) 805-5070
 
Note:
Only applicants within the Provincial Government: Western Cape will be considered for this post.
 
Duties (key result areas/outputs):
Supervise inbound and outbound operations. Liaise with public regarding complaints and compliments. Train and supervise staff. Planning and strategic rostering of staff. Administrative duties. Handle of Labour relations (disciplinaries and grievances).
 
 
 
 
Remuneration:
R 257 508 - R 303 339 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
4/30/2021 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 5/21/2021 12:00:00 AM
 
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