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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
EMERGENCY CONTROL CENTRE AGENT (CALL TAKERS)
  Employment Type: Permanent
  Reference No: BL016
  Location:
 
Service benefits:
13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance
 
Minimum educational qualification:
Senior (or equivalent) Certificate. Computer literacy (MS Office)
 
Experience:
Appropriate experience within a Call-Centre environment
 
Inherent requirement of the job:
Ability to work shifts as per roster. Willingness to work overtime when necessary
 
Competencies (knowledge/skills):
Communicate effectively in at least two of the three official languages of the Western Cape. A third language will be advantageous. Knowledge of GEMC/CAD computer aided dispatching system.
 
Duties (key result areas/outputs
Receiving and capture incoming emergency calls on GEMC data system. Manage caller anxiety and stress. Interrogate the call and assess the nature and priority of the case. Dispatch the relevant emergency resources via radio as required. Monitor and control the progress of all emergency incidents. Maintain order and hygiene in control room.
 
Note:
The recruitment process will start immediately after the 13th March 2020
 
Remuneration:
R 173 703 per annum
 
Starting Date:
2020/02/22
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of candidates to be conversant in at least two of the official languages (English/Afrikaans/Xhosa) of the Western Cape.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 2020/08/22
 
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