EMERGENCY CONTROL CENTRE AGENT (CALL TAKERS)
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Employment Type: Permanent
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Reference No: BL016
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13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance |
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Senior (or equivalent) Certificate. Computer literacy (MS Office) |
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Appropriate experience within a Call-Centre environment |
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Ability to work shifts as per roster. Willingness to work overtime when necessary |
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Communicate effectively in at least two of the three official languages of the Western Cape. A third language will be advantageous. Knowledge of GEMC/CAD computer aided dispatching system. |
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Receiving and capture incoming emergency calls on GEMC data system. Manage caller anxiety and stress. Interrogate the call and assess the nature and priority of the case. Dispatch the relevant emergency resources via radio as required. Monitor and control the progress of all emergency incidents. Maintain order and hygiene in control room. |
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The recruitment process will start immediately after the 13th March 2020 |
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Remuneration:
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R 173 703 per annum
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Starting Date:
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2/22/2020 12:00:00 AM
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NOTICE TO ALL
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Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
- It will be expected of shortlisted candidates to be:
- available at the venue on the time and date as determined by the Department and
- bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
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Closing date: 2/19/2021 12:00:00 AM
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FOR YOU
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