Processing please wait ...
Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
Administrative Officer: Support (Quality Assurance -Patient Liason)
  Employment Type: Permanent
  Reference No: GSH25/2019
  Groote Schuur Hospital, Observatory
 
Inherent requirements of the job:
A valid (Code B/EB) driver’s licence.
 
Experience:
Appropriate experience in frontline healthcare environment.
 
Competencies (knowledge/skills):
Fluent (Verbal and written) in at least two of the three official languages of the Western Cape. Good interpersonal, communication, problem-solving and project management skills. Computer literacy (Ms Word, PowerPoint, Outlook and Excel). Knowledge of Health IT Systems Clinicom and Ideal Clinic. Knowledge of health system: National Core Standards, Client Satisfaction Survey, improve patient experience, Complaints and Compliments policy and systems.
 
Duties (key result areas/outputs):
Manage and coordinate all aspects of Consumer quality- Patient, public complaints, compliments, Client Satisfaction Surveys, Waiting Time Survey and Patient discharge Surveys. Update, maintain database, formulate monthly stats and quarterly reports. Preparation and presentation of stats at various forums. Coordination and line management of Queue Marshall and Help desk functions. Successful co-ordination support of events. Ensure compliance to the National Core Standards relating to Consumer Quality.
 
Enquiries:
Ms M Govender tel. no. (021) 404-3174
 
Minimum educational qualification:
Senior Certificate (or equivalent) plus competencies.
 
 
 
 
Remuneration:
R 257 508 per annum - R 303 339 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
 
Starting Date:
9/13/2019 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 10/4/2019 12:00:00 AM
 
FOR YOU
SUPPORT TICKET
X
​