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Vacancy Details
 
A job opportunity

A job opportunity exists for the right candidate in Western Cape
The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.
 
SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER)
  Employment Type: Permanent
  Reference No: BL017
  
 
Service benefits:
13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance
 
Minimum educational qualification:
Senior Certificate (or equivalent).
 
Experience:
Appropriate Call-Centre experience. Extensive knowledge of GEMC/CAD computer aided dispatching system.
 
Competencies (knowledge/skills
Ability to communicate effectively in at least two of the three official languages of the Western Cape. Computer literacy (MS Office). Basic knowledge of the topographical layout of the Western Cape. Good leadership and supervisory skills. Good work organization and prioritization skills. Ability to work shifts as per roster. Good listening skills. Must be able to utilise mapping software for resource allocation
 
Duties (key result areas/outputs):
Manage caller anxiety and stress and provide life-saving telephonic interventions. Accurately record information in order to ensure data integrity and subsequent appropriate management intervention. Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context. Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS). Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles
Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl. Traffic, Fire SAPS and Disaster Management when required. Training and supervision of Emergency Communications students during their elective
 
Note:
Please be advised that all shortlisted candidates will be subjected to a driving evaluation, as well as a Medical, Physical, Mental and Emotional assessment.


The recruitment process will start immediately after the 13th March 2020
 
Enquiries:
Ms AJ Ruiters, tel.no. (021) 944-9225/9228/9237
 
 
 
 
Remuneration:
R 208 584 per annum
 
Starting Date:
2/22/2020 12:00:00 AM
 
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
  • It will be expected of shortlisted candidates to be:
  • available at the venue on the time and date as determined by the Department and
  • bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 2/19/2021 12:00:00 AM
 
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